This seems to confirm my idea that maybe I need to start offering this "service" through Library Connection...

Most Depressing Moment of the CIL Conference

Mary Lee Kennedy is offering her "Top Tech Trends," and instant messaging is one of them. She asked how many of the hundreds of people in the room use IM for work purposes, and six (maybe seven) hands went up. If you take away Aaron, Michael, Bob, and me, that leaves two hands. Two freaking hands from people at a tech conference who use IM for work!!!!!!

[via The Shifted Librarian]